Frequently Asked Questions
FAQs
Because we believe in clarity, transparency, and care — always.
At Glasâje, we’re here to make your experience seamless from start to finish. Below are some of the most common questions we receive. If you need anything else, we’re just a message away.
Product & Materials
We use 9k solid gold in all our jewelry, ensuring durability and a timeless finish.
We use ethically sourced, lab-grown gemstones in all our designs.
At the moment, we do not offer custom jewelry design services, but stay tuned for future updates.
Yes, we include detailed care instructions with every piece to help ensure your jewellery lasts a lifetime.
Ordering & Customization
Currently, we do not offer engraving or customization options.
We accept payments through Shopify, including PayPal, Afterpay, and Zippay for your convenience.
Yes, we offer gift-wrapping services for all orders, perfect for special occasions.
All of our jewelry is made to order in Melbourne, with production times typically ranging from 3 to 7 business days.
You can cancel or modify your order within 24 hours of placing it.
Shipping & Delivery
Yes, we use Australia Post StarTrack, which offers reliable express services for fast delivery.
If your package is delayed or lost, please contact our customer support team, and we’ll assist in tracking or resolving the issue.
Currently, we only ship within Australia, but we plan to expand internationally in the near future.
Returns & Exchanges
As all our pieces are made to order, please ensure you are satisfied before placing your order. Returns or exchanges are the customer’s responsibility.
If you receive a damaged or defective item, please contact us immediately, and we will arrange for a replacement.
Yes, returns and exchanges must be initiated within 30 days of receiving your order.
Due to the custom nature of our products, some items may be non-returnable. Please contact us for more details.
Sustainability & Ethics
Yes, all of our diamonds and gemstones are lab-grown and ethically sourced, ensuring no harm to the environment or communities.
Yes, we proudly use recycled gold in all our jewelry to reduce our environmental footprint.
From using recycled materials to sourcing lab-created gemstones, we are committed to minimizing waste and promoting sustainable practices.
Customer Support
You can reach out to our support team via email or through our website’s contact form. We are always happy to help.
Yes, we offer virtual consultations to assist you with any inquiries about our products or your order.
For order inquiries, please email us directly, and we’ll be happy to provide updates and assistance.