Because we stand behind every piece we create.
Our Warranty
At Glasâje, every piece of jewellery is thoughtfully handcrafted using solid gold and ethically sourced materials—designed to be worn, loved, and cherished for years to come. To ensure your jewellery stays as beautiful as the day it arrives, we offer a 6-month warranty on all pieces, beginning from the date your order is delivered.
Here’s How We Take Care of It
"Every Piece Comes With Our Promise"
What’s Covered
We cover any manufacturing faults or material defects, including:
- Loose or faulty clasps
- Broken chains due to craftsmanship
- Faulty settings or joins
- Soldering issues
If something isn’t quite right — we’ll make it right. Our team will inspect and repair your piece or offer a replacement if needed.
What’s Not Covered
Our warranty doesn’t cover:
- Normal wear and tear (scratches, dents, tarnish)
- Loss, theft, or improper care
- Damage caused by accidents or misuse
- Custom alterations by a third party
If you're unsure whether something is covered, just reach out — we’ll always treat your inquiry with care and fairness.
How to Request a Repair or Replacement
- Email us or use our Return Portal with your order number and a clear photo of the issue.
- Our team will respond within 2 business days.
- If covered, we’ll guide you through next steps, including return instructions.
If your piece falls outside the warranty period or is not covered, we’re still here to help — we offer affordable repairs and cleanings through our Glasâje Care service.
Designed to Last. Supported With Love.
We’re a small team that cares deeply about every detail, and every customer. Thank you for trusting us with your jewellery — we’re here for you, always.
If your item is within the 6-month warranty period, you can make a warranty claim by returning your item to us by emailing returns@glasaje.com
Please read our Warranty Policy to ensure your purchase is eligible for a warranty claim.